Draft: this text is waiting for a lawyer's review and may change before launch.
Version 0.1, in force from 1 Nov 2026
1. Tell us first
Write to — and describe what happened, with the booking or ride if there is one. We read every complaint and answer as soon as we can.
2. A problem between two users
If you disagree with another user about a rental, a charge or a damage claim, open a dispute in the app. MovMor reads the evidence from both sides, holds the money in dispute and decides. We tell both of you what we decided and why.
3. If we do not agree
A consumer in Sweden can take the matter to Allmänna reklamationsnämnden (ARN). You can also use the EU online dispute resolution platform. You always keep the right to go to court.
4. Business users
If you offer cars as a business, a complaint about how we have treated your listing or account can be sent to —. We look at it again and answer with reasons.