Draft: this text is waiting for a lawyer's review and may change before launch.
Version 0.1, in force from 1 Nov 2026
1. About these terms
These terms apply to every car rental booked through MovMor in Sweden, together with the terms of service. The rental agreement is between the owner and the renter. MovMor arranges the booking and the payment but is not the lessor.
2. Booking
- The price you see before paying is the price you pay: rental price, service fee, insurance cover you choose, and any delivery. Nothing is added later except what these terms allow (see section 8).
- Some cars are booked at once, others need the owner's answer. For those, your card is only reserved. If the owner does not accept in time, or declines, nothing is charged.
- The renter must meet the age and licence requirements in the terms of service and may only let people drive who are added to the booking and have been verified.
3. Pickup and return
- Owner and renter go through the car together and record its condition in the app: eight photos, the odometer and the fuel or charge level. Both sides can see the record.
- The renter returns the car on time, at the agreed place, in the same condition apart from normal wear, and with the same fuel or charge level.
- Keys, smoking, pets and driving abroad follow what the listing says.
4. Cancellation
The same rules apply to every car. The renter's cost depends on how long before the start the booking is cancelled; a request the owner has not accepted can always be cancelled free of charge.
If you are the renter
What you pay and get back depends on how close the pickup is.
| Cancelled | You pay | You get back |
|---|---|---|
| A request the host has not accepted | Nothing | Everything; your card is released |
| More than 48 hours before pickup | Nothing | Everything, service fee included |
| 24–48 hours before pickup | 25 % of the rental price, to the host | The rest, minus the service fee |
| 3–24 hours before pickup | 40 % of the rental price, to the host | The rest, minus the service fee |
| Less than 3 hours before, or a no-show | 100 % of the rental price, to the host | Only the insurance premium |
If you are the host
A host who cancels a confirmed booking pays a fee, taken from their next payouts. The renter always gets a full refund and receives the same amount as MovMor credit.
- More than 48 hours before pickupSEK 100
- 24–48 hours before pickupSEK 225
- 3–24 hours before pickupSEK 300
- Less than 3 hours before, or a no-showSEK 750
5. Deposit
At pickup we reserve a deposit on the renter's card: SEK 3,000, or SEK 6,000 for cars worth more than SEK 400,000. It is a reservation, not a charge. It is released 48 hours after the return if the owner has made no claim. If the owner claims for something covered by these terms and the claim is approved or not contested, the amount is taken from the deposit and, if that is not enough, from the renter's card.
6. Insurance
Every rental has insurance cover that the renter chooses when booking. The cover decides the excess, the most the renter pays for damage to the car. The insurer's conditions apply; the summary on the insurance page is not the policy. The renter is not covered for damage caused by driving under the influence, by an unauthorised driver, or by breaking the rules of the listing.
7. Accident, breakdown and fines
Call the emergency number if anyone is hurt. Tell the owner and MovMor at once about an accident, theft or a breakdown, take photographs and fill in a damage report in the app. Fines, tolls and parking charges during the rental belong to the renter; if the owner pays one and passes it on, an administration fee may be added (parking SEK 250, speeding SEK 350, toll SEK 200).
8. Charges after the trip
The owner may charge the renter for the following. The owner picks an item from this list; the amounts are fixed by MovMor, and every charge comes with evidence.
- Mileage above what is included: the rate in the listing per kilometre.
- Fuel or charge missing: SEK 19 per litre of petrol, SEK 25 per litre of diesel, SEK 5 per kWh, plus SEK 150 for not refuelling.
- Late return: after a 15 minute grace period, an eighth of the day price for each started hour, never more than one day price for the first 24 hours; after that the day price for each started day plus SEK 500 per day.
- Smoking: SEK 2,500. Pets without permission: SEK 1,500. Very dirty car: SEK 1,500.
- Lost key: SEK 5,000. Unauthorised driver: SEK 7,500. Driving abroad without permission: SEK 7,500.
- Damage: the repair cost, shown with photographs and an estimate, never more than the excess if the renter has insurance cover.
The owner has 48 hours after the return to claim. The renter then has 72 hours to accept or contest the claim; a claim that is not contested is approved. A contested claim goes to MovMor, which looks at the evidence from both sides and decides.
9. If the owner cancels
The renter always gets everything back. The owner pays MovMor a fee that grows as the start comes closer, and the renter receives the same amount as MovMor credit.
10. Disputes
Talk to each other first. If you cannot agree, open a dispute in the app. MovMor holds the money under dispute, reads both sides' evidence and decides, and you can still turn to Allmänna reklamationsnämnden (ARN) or the courts.