Draft: this text is waiting for a lawyer's review and may change before launch.
Version 0.1, in force from 1 Nov 2026
Who handles the money
Card payments and payouts are handled by Stripe, a licensed payment institution. MovMor does not store your card number. For owners and drivers, Stripe also verifies identity and holds the bank details for payouts.
How a payment works
- When you book, the card is charged, or for a request that needs approval only reserved. A reservation is released if the booking is not accepted.
- The money is held by MovMor until the rental or ride is done. The owner or driver is paid afterwards, minus our fee.
- Amounts are shown and charged in SEK, and include 25 % VAT on MovMor's own fees where it applies.
- A deposit of SEK 3,000 (SEK 6,000 for cars worth more than SEK 400,000) is reserved on the card at pickup and released after the return if there is no claim.
Refunds
Refunds follow the cancellation rules in the rental terms and the carpool terms and go back to the card you paid with. The bank usually shows them within a few working days.
Receipts and invoices
You get a receipt for every payment. MovMor's invoice covers only MovMor's own fees; the rental itself is supplied by the owner.
If a payment fails
If a card payment, a deposit or a later charge fails, we tell you and you can update your card. An unpaid charge can lead to a suspended account.